bgaee Privacy Policy

For the purposes of this Privacy Policy, the data controller responsible for your personal information is the bgaee platform operating entity, reachable through the contact details provided in this document. As the data controller, bgaee determines the purposes and means of processing personal data collected through the platform at https://bgaee.net.

bgaee is committed to handling all personal data in accordance with applicable data protection principles, including lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

If you have any questions about how bgaee processes your personal data, or if you wish to exercise any of your data rights described in this Privacy Policy, you may contact our data protection team using the following details:

bgaee collects personal data from players through several channels: directly when you register an account or contact support; automatically when you interact with the platform; and from third-party identity verification and payment processing services where required to fulfil our legal and operational obligations. The categories of data we collect are set out below.

Data We Do Not Collect

bgaee does not collect or process the following categories of sensitive personal data unless explicitly required by applicable law and with your prior consent: racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes beyond liveness verification, health data unrelated to responsible gaming self-assessments, or data concerning sexual orientation.

bgaee processes your personal data only where a valid legal basis exists for doing so. The legal bases on which bgaee relies to process player data are as follows:

Contractual Necessity

The majority of bgaee's data processing is necessary for the performance of the contract between bgaee and the registered player — namely the Terms & Conditions governing your use of the bgaee platform. This includes processing your identity data to create and manage your account, processing your financial data to handle deposits and withdrawals, and processing your usage data to deliver the games and betting services you have requested.

Legal Obligation

bgaee is required by applicable law and financial regulations to verify the identity of its players (KYC), to maintain transaction records for a minimum retention period, and to report suspicious financial activity to relevant authorities where required. Processing undertaken to fulfil these obligations rests on the legal basis of compliance with a legal obligation.

Legitimate Interests

Where processing is not strictly necessary to perform the contract or fulfil a legal obligation, bgaee may rely on its legitimate interests as a legal basis. This applies to processing undertaken for fraud prevention, platform security, abuse detection, aggregate analytics used to improve platform performance, and responsible gaming monitoring. bgaee has conducted legitimate interests assessments for each such processing activity and is satisfied that its interests are not overridden by your rights and freedoms.

Consent

Where bgaee sends you direct marketing communications by email or mobile notification, it does so on the basis of your freely given, specific, and informed consent obtained at the time of registration or subsequently through your account notification preferences. You may withdraw your consent to marketing communications at any time by updating your notification settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, nor does it affect bgaee's ability to send you service-critical account communications.

bgaee uses the personal data it collects for specific, documented purposes. Each use is tied directly to one of the legal bases described in Section 3 of this Privacy Policy. The primary purposes for which bgaee processes player data are:

• Account creation and management: Creating your bgaee player account, maintaining your profile, authenticating your login sessions, and administering account settings including password resets and contact detail updates.
• Identity verification (KYC): Confirming your identity and age before processing withdrawals and when enhanced due diligence thresholds are triggered by deposit or withdrawal volumes.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank; processing withdrawal requests; maintaining transaction records for reconciliation and dispute resolution purposes.
• Game delivery and betting services: Providing access to casino games, sports betting markets, live dealer tables, and other wagering products available on the bgaee platform, and recording game outcomes and wagering history in your account ledger.
• Customer support: Responding to enquiries, resolving disputes, investigating complaints, and providing assistance via email and live chat support channels.
• Fraud prevention and platform security: Detecting and investigating suspicious account behaviour, multi-accounting, bonus abuse, money laundering indicators, and other prohibited activities described in bgaee's Terms & Conditions.
• Responsible gaming monitoring: Identifying patterns of play that may indicate problem gambling behaviour, applying self-exclusion restrictions, enforcing deposit and time limits set by players, and proactively contacting players who exhibit concerning usage patterns.
• Platform improvement: Using aggregated and anonymised usage analytics to understand how players interact with the bgaee platform and to prioritise improvements to the user experience, game catalogue, and payment infrastructure.
• Marketing communications: Sending promotional offers, bonus notifications, and platform news to players who have consented to receive such communications via email or push notification.
• Legal and regulatory compliance: Maintaining records as required by applicable financial regulations, responding to lawful requests from competent authorities, and enforcing bgaee's Terms & Conditions.

bgaee uses cookies and similar tracking technologies (including session tokens, local storage, and server-side session identifiers) to operate the platform effectively, maintain the security of player sessions, and gather aggregate analytics data. This section explains what cookies bgaee uses and why.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and receive alerts when new cookies are set. Please note that disabling strictly necessary cookies will prevent you from logging in to your bgaee account and accessing platform services. Disabling functional or analytics cookies will not affect your ability to use core platform features but may degrade certain personalisation elements.

bgaee does not use third-party advertising networks, retargeting pixels, or social media tracking pixels on its platform. You will not be tracked across other websites as a result of visiting bgaee.

bgaee does not sell your personal data to any third party. bgaee may share your personal data with carefully selected third-party service providers and, where required by law, with regulatory or law enforcement authorities. All third-party data processors engaged by bgaee are required to handle your data strictly in accordance with bgaee's instructions and applicable data protection standards.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateway providers receive the minimum personal and financial data necessary to authenticate and process your deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and document verification services receive identity data (name, date of birth, ID document images) solely for the purpose of verifying your identity and age as required by bgaee's Terms & Conditions.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other certified game studios receive your player session token and account identifier to deliver games and record round outcomes. These providers do not receive your full identity data or payment details.
• Cloud infrastructure providers: bgaee's platform is hosted on secure cloud infrastructure. The hosting provider processes your data as a data processor strictly under bgaee's instructions and is contractually prohibited from accessing or using your data for any purpose other than platform hosting.
• Fraud prevention services: bgaee may share technical data (IP addresses, device fingerprints, transaction patterns) with fraud detection providers to identify and prevent prohibited account activity across the platform.
• Legal and regulatory authorities: bgaee will disclose personal data to competent authorities, courts, or regulators where required to do so by applicable law, court order, or where bgaee has a good-faith belief that disclosure is necessary to protect the rights, property, or safety of bgaee, its players, or the public.

bgaee retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce bgaee's Terms & Conditions. The following indicative retention periods apply:

Upon the expiry of the applicable retention period, bgaee will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual. Where deletion is not technically immediately possible (for example, data stored in encrypted backup systems), bgaee will isolate the data from active processing and ensure it is deleted at the earliest technically practicable opportunity.

As a player on the bgaee platform, you hold a set of rights with respect to your personal data. bgaee is committed to facilitating the exercise of these rights promptly and without undue burden. All data rights requests must be submitted to [email protected] and will be responded to within 30 calendar days of receipt of a verified request.

Changes to This Privacy Policy

bgaee may update this Privacy Policy from time to time to reflect changes in its data processing practices, applicable law, or platform functionality. Material changes will be communicated to registered players via the email address associated with their bgaee account at least 14 days before the changes take effect. The date of the most recent revision is shown at the top of this document. Continued use of the bgaee platform following notification of changes constitutes acceptance of the revised Privacy Policy.